Location Fix Support
Email locationfix@lightoncanvas.com and a person will reply — someone who knows the answer, though not always instantly.
Before you write
The user manual covers the whole app. If your question is one of the below, the answer is here.
Common questions
My places have not appeared on my other device
Sync is iCloud's, so check that both devices are signed in to the same Apple Account and that iCloud Drive is on for Location Fix in Settings. Sync also needs a network connection on both ends, and can take a moment after a large change.
The app will not save my current location
It needs location permission: Settings ▸ Privacy & Security ▸ Location Services ▸ Location Fix. Without it you can still drop pins by hand — touch and hold anywhere on the map.
No weather shows in a pin's callout
Weather is fetched when you select a pin and needs a network connection. It is also unavailable for some remote coordinates — in which case the callout simply omits it rather than showing something wrong.
Can I send a place to my car?
Yes — Tesla and Rivian are both supported from the share options, alongside Apple Maps, Google Maps and Waze.
Someone sent me a place. Can I keep it?
Yes. Location Fix accepts places shared from other apps, including geotagged photographs — share it to Location Fix and it becomes a pin you can name, group and annotate.
Can I change the app icon?
Yes — a glossy coastal pin, the classic map pin, or a dark variant, from within the app's settings.
Reporting a problem
Include these and it will be fixed much faster:
What you did, what happened, and what you expected instead
Your iOS version, your device, and your Location Fix version
Whether it involves iCloud sync between devices, and which ones
The exact wording of any message — a screenshot is ideal
Refunds
Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. We cannot issue one directly, but if something is wrong with the app we would rather hear about it and fix it.